Payment Policy

Updated on: Jul 2026

At Petigle, we provide secure and convenient payment options for customers shopping within the United States. This Payment Policy explains the payment methods we accept and how payments are processed for orders placed through our online store.

Accepted Payment Methods

Petigle accepts the following payment methods for purchases made through our website:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

Available payment methods may vary depending on the device, browser, account, or payment eligibility at checkout.

Payment Currency

All prices and transactions on the Petigle website are processed in United States Dollars (USD). Petigle currently serves customers within the United States only.

Payment Processing

When you place an order, you authorize Petigle and our payment processing providers to charge the selected payment method for the total amount shown at checkout. Payment is generally authorized and processed when the order is placed. Your order will proceed for processing after the payment has been successfully authorized. The total amount charged may include the product price and any other applicable charges clearly displayed during checkout. Petigle offers free shipping on orders within the United States, unless otherwise stated on the website.

Payment Authorization and Verification

For security purposes, certain transactions may require additional verification by your bank, card issuer, PayPal, or another payment provider.By completing a purchase, you confirm that:

  • The payment information you provide is accurate and complete.

  • You are authorized to use the payment method.

  • The payment method belongs to you or you have permission from the authorized account holder to use it.

  • The transaction is authorized by your bank, card issuer, or payment provider.

Petigle reserves the right to delay, decline, or cancel an order if a payment cannot be successfully authorized or if a transaction cannot be verified.

Declined or Failed Payments

If your payment is declined or unsuccessful, your order may not be completed.

If this happens, please:

  1. Verify that your payment information is correct.

  2. Confirm that your card or payment account is active and has sufficient funds or available credit.

  3. Contact your bank, card issuer, or payment provider if necessary.

  4. Try another available payment method at checkout.

Petigle cannot control or override payment decisions made by banks, card issuers, PayPal, or other payment providers.

Payment Security

Petigle takes reasonable measures to help protect payment and transaction information. Payments are processed through secure payment processing systems and providers supported by our Shopify-powered store. Petigle does not require customers to provide their full card information directly to us by email, phone, or other unsecured communication methods. For your protection, never send your complete credit or debit card number, security code, PIN, or account password to Petigle by email or through contact forms.

Credit and Debit Card Payments

When paying by Visa, Mastercard, American Express, Discover, or Diners Club, your card issuer may temporarily authorize the transaction before the payment is fully processed. The timing and appearance of charges or authorizations on your account are controlled by your card issuer and may vary between financial institutions.

PayPal Payments

If you choose PayPal at checkout, your payment will be processed through PayPal according to PayPal's applicable terms and policies. You may be required to sign in to your PayPal account or complete additional verification before the transaction can be completed. Petigle does not have access to your PayPal account password or complete payment credentials.

Shop Pay

If you choose Shop Pay, your payment will be processed through Shopify's payment infrastructure according to the applicable Shopify and Shop Pay terms. Shop Pay may allow eligible customers to securely save payment and checkout information for faster future purchases.

Apple Pay and Google Pay

Petigle supports Apple Pay and Google Pay for eligible customers and devices. When using either service, payment authentication may be completed through your device, wallet, or payment provider. The payment details used by these services may be handled according to the respective provider's terms and privacy practices.

Billing Information

Customers are responsible for providing accurate billing and payment information during checkout. Incorrect billing information may result in payment failure, delayed order processing, or additional verification requirements. If your billing information changes, please ensure that the information provided during checkout is current and accurate.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order or notice an unexpected charge associated with Petigle, please contact us promptly at support@petigle.shop. Please provide your order number and relevant transaction information so we can review the matter. For your security, do not send your complete card number or payment password.

Refunds and Payment Reversals

If a refund is approved under our Return & Refund Policy, the refund will generally be issued to the original payment method used for the purchase. Once Petigle processes a refund, the time required for the refunded amount to appear in your account depends on your bank, card issuer, PayPal, or other payment provider.  Petigle cannot control processing times imposed by financial institutions or third-party payment providers.

Order Cancellation and Payment

If you request an order cancellation, Petigle will make reasonable efforts to process the request before the order enters fulfillment or shipping. If the cancellation is approved after payment has been collected, any applicable refund will be processed according to our Return & Refund Policy. Once an order has been processed or shipped, cancellation may no longer be possible.

Payment Disputes

If you believe there is an issue with a payment or transaction, we encourage you to contact Petigle first so that we can review and resolve the matter. You may contact us at: Email: support@petigle.shop. When contacting us about a payment issue, please provide your order number and a description of the issue. For security reasons, do not provide your full card number, CVV/security code, PIN, or account password.

Changes to This Payment Policy

Petigle may update this Payment Policy when necessary to reflect changes to our payment methods, payment processing procedures, or applicable requirements. Any updated version will be published on this page with a revised effective date.