Shipping policy

Last Updated: July 2026

Thank you for choosing Petigle. We are committed to processing and delivering your orders as efficiently as possible while providing a reliable shopping experience.

Order Processing

Orders are processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays. Orders placed after business hours, on weekends, or during holidays will begin processing on the next available business day. Once your order has been processed and prepared for shipment, it will be handed over to one of our trusted shipping partners for delivery.

Estimated Delivery Time

After your order has been shipped, delivery typically takes 3–8 business days. The estimated total delivery time, including order processing and shipping, is 4–11 business days for most orders. Please note that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, a shipping confirmation email containing your tracking information will be sent to the email address used during checkout, whenever tracking is available. Please allow up to 24 hours for the tracking information to become active after the carrier receives your package.

Shipping Delays

While we work hard to deliver every order within the estimated timeframe, unexpected delays may occasionally occur due to factors outside our control, including:

Severe weather conditions
Carrier service interruptions
High shipping volumes
Public holidays
Customs inspections or other transportation delays

If your order experiences an unusual delay, our support team will be happy to assist you.

Shipping Address Accuracy

Please ensure that your shipping address, phone number, and other delivery information are complete and accurate before placing your order. Petigle is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided during checkout.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us within 7 days of the expected delivery date. To help us investigate the issue, please include your order number along with any relevant photos if the package arrived damaged. We will work closely with the shipping carrier to resolve the issue as quickly as possible and keep you informed throughout the process.

Shipping Availability

At this time, Petigle ships exclusively within the United States. We are continually working to expand our shipping coverage and may offer international shipping in the future.