Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States. There are no hidden shipping fees at checkout.

We currently ship within the United States. At this time, we do not offer international shipping.

What is your return policy?

We want you to shop with confidence. If you are not completely satisfied with your purchase, you can request a return according to our Return Policy. Please contact our support team for assistance.

How long does shipping take?

Processing Time: 1–3 business days. Transit Time: 3–8 business days. Estimated Delivery Time: 4–11 business days. For complete details, please visit our Shipping Policy.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can also use our Track Order page to check the latest available status of your shipment.

Can I cancel or change my order?

Our cancellation and return rules include 30-day returns and cancellation within 15 minutes of placing an order. Please contact our support team as soon as possible if you need help with a return or cancellation request.

What happens if my order arrives damaged?

If your order arrives damaged or there is an issue with your shipment, please contact our customer support team as soon as possible. Include your order number and relevant photos so we can review the issue and help you.

Are your products suitable for all pets?

Product suitability can vary depending on the item and your pet’s individual needs. Please review the product description and specifications before purchasing. If you have questions about a specific product, our support team will be happy to assist you.

How can I contact Petigle?

You can contact our customer support team by emailing support@petigle.shop. We’re happy to help with questions about products, orders, shipping, or returns.

Petigle is an online pet store dedicated to providing quality pet supplies for dogs and other beloved pets. Our mission is to offer practical, durable, and affordable products while creating a simple and enjoyable shopping experience for customers across the United States.

Shipping policy

Updated on: September 2026

At Petigle, we are committed to providing a simple, reliable, and transparent shipping experience for our customers. This policy explains our shipping locations, processing times, delivery estimates, tracking information, and other important shipping details.

1. Shipping Locations

Petigle currently offers shipping within the United States only.

We do not currently ship to international destinations, including Canada, Mexico, or other countries outside the United States

2. Free Shipping

We provide free shipping on eligible orders within the United States.

Any applicable shipping offers will be clearly displayed during checkout before completing your purchase.

3. Order Processing Time

After your order is successfully placed and payment has been confirmed, our team will prepare your order for shipment.

Processing Time: 1–3 business days

During this time, we:

Review and confirm your order details
Prepare your products
Package your order carefully
Arrange shipment with our delivery partners

Processing is completed during:

Monday–Friday

Weekends and U.S. federal holidays are not counted as processing days.

4. Transit Time

Once your order has been processed and shipped, the package will be delivered through our shipping partners.

Transit Time: 3–5 business days

Transit time begins after the package has been handed over to the carrier.

Delivery times may vary slightly depending on:

Shipping destination
Carrier operations
Weather conditions
Holidays
Other unexpected circumstances

5. Estimated Total Delivery Time

Your estimated delivery timeframe includes both processing and transit time.

Processing Time: 1–3 business days
Transit Time: 3–5 business days

Estimated Total Delivery Time: 4–8 business days

Please note that delivery estimates are not guaranteed delivery dates. Actual delivery times may vary depending on carrier performance and circumstances outside our control.

6. Business Days

Petigle processes orders during:

Monday–Friday

The following are generally not counted as business days:

Saturday
Sunday
U.S. federal holidays

Orders placed during weekends or holidays will begin processing on the next available business day.

7. Order Cut-Off Time

Orders are processed based on the order submission time and successful payment confirmation.

Orders placed after our daily processing schedule or during weekends and holidays will begin processing on the next available business day.

8. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for the carrier's tracking system to update after shipment.

If tracking information does not appear immediately, please wait for the carrier system to refresh before checking again.

9. Delivery Delays

We make every effort to ensure your order arrives within the estimated delivery timeframe. However, delays may occasionally occur due to circumstances outside our control, including:

Severe weather
Carrier delays
Natural disasters
Holiday shipping periods
Incorrect shipping information
Unexpected transportation issues

If your order is delayed, please check your tracking information first. You may also contact our customer support team for assistance.

10. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping details after placing your order, please contact us as soon as possible at:

support@petigle.shop

We will make reasonable efforts to assist you before your order is shipped. Once an order has been shipped, we may not be able to modify or redirect the delivery address.