Privacy policy

Last Updated: July 2026

At Petigle, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website or place an order. By accessing or using www.petigle.shop, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide a safe and reliable shopping experience, we may collect certain personal information when you interact with our website. This information may include:

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, where permitted by law.
  • Request a copy of your personal information.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at support@petigle.shop. We may ask you to verify your identity before processing your request.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. While we work hard to maintain a secure environment, no method of transmitting data over the internet or storing electronic information is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Comply with legal and regulatory requirements
  • Resolve disputes
  • Enforce our policies and agreements

When your information is no longer required, it will be securely deleted or anonymized in accordance with applicable laws.

International Data Transfers

Because our business and service providers operate in different countries, your personal information may be processed or stored outside your country of residence. When such transfers occur, we take appropriate measures to ensure your information remains protected in accordance with applicable privacy laws.

Third-Party Websites

Our website may contain links to third-party websites or services for your convenience. We are not responsible for the privacy practices, security, or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised "Last Updated" date. Your continued use of our website after any changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.

Petigle, 223 Endicott St, Apt 4 Boston, MA 02113, United States

Email: support@petigle.shop

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Order history
  • Customer support communications

Payment information is processed securely through our payment providers. Petigle does not store your complete credit or debit card details on our servers.

Information Collected Automatically

When you visit our website, certain information is collected automatically to improve website performance and enhance your shopping experience.

This may include:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Time zone
  • Pages viewed
  • Products viewed
  • Time spent on the website
  • Referral source
  • Cookies and similar tracking technologies

This information helps us understand how visitors use our website and allows us to improve our products and services.

Cookies

Petigle uses cookies and similar technologies to improve website functionality and personalize your experience. Cookies help us:

  • Keep products in your shopping cart
  • Remember your preferences
  • Improve website performance
  • Measure website traffic
  • Analyze customer behavior
  • Provide relevant advertising

Most browsers allow you to disable or manage cookies through their settings. Please note that disabling cookies may affect certain features of our website.

Information You Provide

We collect information directly from you whenever you:

  • Place an order
  • Contact our customer support
  • Subscribe to our newsletter
  • Create a customer account
  • Participate in promotions or surveys
  • Leave a product review
  • Request a return or refund

We only collect information that is necessary to provide our products, services, and customer support.

Children's Privacy

Petigle does not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child without appropriate parental consent, we will promptly delete that information.

How We Use Your Information

The information we collect is used to operate our business, fulfill your orders, and provide a secure and convenient shopping experience. Specifically, we may use your information to:

  • Process and confirm your orders
  • Arrange shipping and delivery
  • Process returns, refunds, and exchanges
  • Respond to customer inquiries and support requests
  • Verify transactions and prevent fraudulent activity
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Send important updates regarding your orders or account
  • Send promotional emails or special offers if you have chosen to receive them

We do not sell your personal information to third parties.

How We Share Your Information

To operate our store efficiently, we may share limited information with trusted service providers that help us deliver our services.

These may include:

  • Shopify, which powers our online store
  • Payment processors for secure payment transactions
  • Shipping and fulfillment partners responsible for delivering your orders
  • Email service providers for order confirmations and customer communications
  • Analytics and marketing providers that help us improve our website and customer experience

These partners only receive the information necessary to perform their services and are required to protect your information in accordance with applicable privacy laws.

Shopify

Our store is hosted on Shopify. When you browse our website or place an order, certain information is processed through Shopify's secure platform to help us operate our online store, process payments, manage orders, and provide customer support. For more information about how Shopify handles personal information, please refer to Shopify's Privacy Policy.

Payment Information

All payments are processed through secure third-party payment providers. Petigle does not store your full credit card, debit card, or banking information on our servers. Payment information is encrypted and handled in accordance with industry security standards by the payment provider you choose during checkout.

Analytics and Advertising

We use analytics and advertising tools to better understand how visitors use our website and to improve our products and marketing efforts. These tools may collect information such as:

  • Pages visited
  • Products viewed
  • Time spent on our website
  • Device information
  • Browser information
  • Referral source
  • Advertising interactions

This information helps us improve website performance, measure marketing effectiveness, and provide more relevant content and product recommendations.

Marketing Communications

If you subscribe to our newsletter or choose to receive promotional messages, we may occasionally send you updates about new products, special offers, and exclusive promotions. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send important service-related emails regarding your orders, payments, shipping updates, returns, or account activity.

Fraud Prevention and Security

Protecting our customers and business from fraud is an important part of our operations. We may use your information to verify transactions, detect suspicious activity, prevent unauthorized access, investigate potential fraud, and comply with applicable legal obligations. These measures help ensure a safe and secure shopping experience for all customers.