Refund policy
Updated on: July 2026
At Petigle, we want you to have a positive shopping experience. If you receive a product that is defective, damaged, or incorrect due to an error by Petigle, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, the item must:
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Be unused and in the same condition as received.
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Be returned with the original packaging, included accessories, and all product components.
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Include valid proof of purchase or order confirmation.
Products that have been used, modified, washed, damaged after delivery, or returned without prior authorization may not qualify for a refund.
Petigle accepts returns only for products that are defective, damaged, or incorrectly supplied due to an error on our part.
Returns are not accepted for:
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Change of mind after purchase
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Incorrect product selection by the customer
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Wrong color, size, or variant selected by the customer
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Products that are no longer needed
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Products that do not meet the return eligibility requirements
Customers are responsible for reviewing product details, specifications, and available options before completing their purchase.
How to Request a Return
To request a return, please contact our customer support team at:
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging
Once your request has been reviewed and approved, we will provide the return instructions.
Please do not send any product back before receiving return authorization. Unauthorized returns may not be accepted or processed.
Return Shipping
If you receive a defective, damaged, or incorrect product due to an error by Petigle, please contact us and we will review the issue and provide the appropriate solution.
For approved returns caused by defective, damaged, or incorrectly supplied products, Petigle will provide further instructions regarding the return process.
Customers are responsible for ensuring that the product is packaged securely and returned according to the provided instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your product arrives damaged, defective, or you receive an incorrect item due to an error by Petigle, please contact us within 48 hours of delivery at:
To help us resolve the issue quickly, please provide:
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Order number
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Description of the issue
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Clear photos of the product and packaging
Our support team will review your request and provide the appropriate solution.
Non-Returnable Items
Certain products are not eligible for return, including:
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Personalized or customized products
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Perishable items
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Gift cards
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Final sale or clearance items
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Products that have been used, washed, altered, or damaged after delivery
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Hazardous or restricted items
If you are unsure whether your product qualifies for a return, please contact us before submitting a request.
Exchanges
Petigle does not offer direct product exchanges at this time.
If you receive a defective, damaged, or incorrect product, please contact our customer support team and we will assist you with the appropriate solution.
Refund Process
Once an approved returned item is received, it will be inspected within 2–5 business days.
If the return is approved, your refund will be issued to the original payment method used during purchase.
Please note that banks and payment providers may require additional processing time. Refunds may take up to 10 business days to appear in your account after approval.
If you have not received your refund within 15 business days after approval, please contact us at:
Order Cancellation Policy
Orders can be canceled within 15 minutes of placing the order.
After the 15-minute cancellation window, your order may already have entered processing or shipment preparation, and cancellation may no longer be possible.
If your order cannot be canceled, you may request assistance after delivery according to the terms of this Return & Refund Policy.