Refund policy

At Petigle, we want you to shop with confidence. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return, the item must:

Be unused and in the same condition as received.
Include all original tags, accessories, and packaging.
Be accompanied by a valid proof of purchase or order confirmation.

Items that show signs of use, damage caused after delivery, or are returned without authorization may not qualify for a refund.

How to Request a Return

To start a return, please email us at support@petigle.shop with your order number and the reason for your request.

Once your request has been reviewed and approved, we'll provide the return instructions. Please do not send any item back before receiving return authorization, as unauthorized returns cannot be processed.

Return Address

Petigle
223 Endicott St, Apt 4
Boston, MA 02113
United States

Return Shipping

If you receive a defective, damaged, or incorrect item, we'll work with you to resolve the issue as quickly as possible.

For returns requested due to a change of mind, ordering the wrong item, or other customer-related reasons, the customer is responsible for the return shipping costs unless otherwise stated.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your package is damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at support@petigle.shop.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photos of the product and packaging

Our support team will review your request and provide the most appropriate solution.

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products
Perishable goods
Gift cards
Final sale or clearance items
Products that have been used, washed, or altered after delivery
Hazardous materials or flammable products

If you're unsure whether your item is eligible for return, please contact us before submitting a request.

Exchanges

We do not offer direct product exchanges.

If you would like a different item, please return the eligible product following our return process and place a new order separately.

Refunds

After your returned item is received, it will be inspected within 2–5 business days.

If your return is approved, your refund will be issued to the original payment method used for the purchase. Depending on your bank or card provider, it may take up to 10 business days for the refund to appear in your account.

If you have not received your refund within 15 business days after approval, please contact us at support@petigle.shop.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has entered processing or has been shipped, it can no longer be canceled. If eligible, you may request a return after delivery in accordance with this policy.

European Union Customers

For orders delivered to countries within the European Union, customers may have the right to cancel or return their purchase within 14 days in accordance with applicable consumer protection laws.

Returned items must be unused, in their original condition, and include all original packaging and proof of purchase.